ON THE 21st CENTURY'S
How to create the internal change required for external excellence.
How to change from being product focused to customer focused.
How to get, treat, and keep customers.
How to capitalize on information technology.
How to capitalize on the most unique part of the system----people.
How to increase productivity through reorganizing current structure.
7) How to create teams that work.
How to align systems and processes with customers and suppliers.
How to redesign internal reward recognition systems to reinforce desired
How to drive cost out of the system.
How to communicate laterally as well as vertically.
How to abolish functional fifedoms.
How to value ideas more than process.
14) How to transform VS. reform.
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